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Contact Customer Care
We’re here to help you find the assistance you need. For specific products and services, you can find phone numbers and customer service hours (Eastern Standard Time) here:
| Digital Phone Service |
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Customer Care |
1-877-226-1010 |
Monday-Sunday, 24 hours/day |
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Billing and Technical Services |
1-888-414-1958 |
Mon-Sun 24 hours/day |
Address and Fax Number for Letters of Authorization (LOA) when transferring your current phone number when purchasing Digital Phone Service:
FAX: 704-260-3653
Mail: 1000 Progress Place, Concord, NC 28025 |
Wireless Service |
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Billing and Technical Services |
1-866-629-7757 |
Press 1 for new service, 2 for service on existing orders. |
Spanish Speaking Customer Care
To contact our Spanish Speaking Customer Care, please call
1-888-303-6226 between the hours of 9am and 12am, Monday through Friday.
Korean Speaking Customer Care
To contact our Korean Speaking Customer Care, please call
1-866-226-6511 between the hours of 9am and 12am, Monday through Friday.
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