Before You Sign Up

New to ACN Digital Phone Service? Find out everything you need to know before you sign up!

Getting Started

Find installation guides and quick reference guides here.

Video Phone Support

Questions about your new ACN IRIS 3000 Videophone? Watch our videos on how to use our enhanced features as well as locate step-by-step instructions for our calling features.

Phone Adapter Support

Easy to use and simple to install. Find the information you need here as well as step-by-step instructions on calling features.

Documentation

Have an installation or technical question? You don’t need to be a technical expert to use ACN Digital Phone Service. Check out our easy-to-follow setup guides, user manuals, as well as quick reference guides.

Hot Topics

• Can I use the IRIS 3000 with a laptop computer and Aircard?
• When my new phone is first registering, the phone seems non-responsive. What should I do?
• At what point during troubleshooting should I attempt to Factory Reset the IRIS 3000?
• My phone is registered, but I am unable to make any outbound calls.
• Why do I have an "Extension in Use" displayed on my IRIS 3000 screen?
• I’m connecting my phone directly to a cable modem and it doesn’t register or get an IP address. What do I do?
• Known Temporary Issues